Customer Service and Inside Sales Associate

Responsibilities and duties encompass a wide variety customer service-related tasks such as processing customer orders and solving customer problems, rental fleet equipment support as well as various shipping and receiving assignments.
Tasks such as data entry, cycle counting, inventory and distribution of parts and hardware as required and to investigate, resolve, and respond to customer inquiries regarding parts orders, problems with accounts, service, or equipment.
In addition to the Customer Service responsibilities, this position will also be required to provide a wide range of technical support to our customers and branch service team.
Position requires knowledge of NLB equipment and a strong customer service attitude.
Representatives must pride themselves on their professionalism, should be outgoing, personable, multi-task oriented and a good conversationalist.
The goal is to provide NLB and its customers with world-class service.
*Competencies * To perform the job successfully, an individual should demonstrate the following competencies: Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
*Qualifications* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Education and/or Experience * High school diploma or general education degree (GED); or two years related experience and/or training in shipping, receiving, stock and warehouse; or equivalent combination of education and experience.
*Language Skills * Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
*Mathematical Skills * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
*Reasoning Ability * Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
*Computer Skills * To perform this job successfully, an individual should have knowledge of Microsoft Office Word Processing software.
*Certificates, Licenses, Registrations * Ability to be trained to operate warehouse equipment such as hand truck.
Ability to pass Hi-Lo Driver Exam and receive a Hi-lo License.
*Other Skills and Abilities * Minimum of two years shipping, receiving, stock and warehouse experience.
*Physical Demands* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is frequently required to walk.
The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
*Work Environment* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts.
The employee is occasionally exposed to high, precarious places; outside weather conditions; extreme cold and extreme heat.
The noise level in the work environment is usually moderate.
Job Type: Full-time Pay: $25.
00 - $30.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Education: * High school or equivalent (Preferred) Work Location: In person