BROKER RELATIONS

*SUMMARY: Broker Relations* reports to Association Executive, with the support of the Office Manager.
Broker Relations provides efficient, organized, and friendly support.
Ensuring that brokerages send their agents to join Rancho Southeast REALTORS®.
Targeting licensees directly to promote Rancho Southeast REALTORS® services and providing list of members brokerages they can join.
Administrative skills to align seamlessly with the job requirements; in office management, data entry, calendar coordination, communication, time management, problem-solving, and meticulous attention to detail.
During annual billing season and other times as designated by the supervisor, all staff assist with handling a high volume of inbound calls for dues payments and renewals.
Should there be a conflicting priority, staff shall consult supervisor for direction.
*CLASSIFICATION:* Hourly position *KEY RESPONSIBILITIES BUT ARE NOT LIMITED TO: *Broker Relations responsibilities include but are not limited to supporting and answering and directing phone calls, assisting with Membership, MLS, Supra, Education and payment process.
In person or by phone.
Also, will act as a liaison providing product/services information, answering and resolving any emerging problems that our member accounts might face with accuracy and efficiency.
Excited to help our member(s).
*Each employee in Member Services is assigned specific recurrent projects based on knowledge, abilities, and seniority*.
*Broker Relations – Outreach Program* Main goals of the Outreach Program, increase membership count, strengthening our relationship with Broker/Office Mangers by addressing their needs.
While constantly reaching out to them via in person meetings and promoting our benefits, education and events.
Membership growth-target 2,500 primary REALTORS® in 2024.
*Broker Relations – Main Responsibilities* Respond to Office requests and coordinate visit.
Engage with a minimum of brokers per day via live contact.
Develop Product presentations and demonstrations to members.
Analyze member feedback and develop new techniques to ensure member retention.
Build positive working relationships with members for continued business.
Maintain current knowledge of products and services offered.
Assist with challenging Broker/Member request or issue escalation as needed.
Work closely with Communications Department to promote Events.
Assist with various administrative tasks for special projects (i.
e.
, Themed Educational Weeks, Golf, etc.
) Develop trusted advisor relationship with key Brokerage contacts.
Visit offices at least 30-35 per month.
Expense reports can be submitted within monthly basis to Accounting or AE for reimbursement.
Dependable, Reliable with appointments Call Office Brokers/Mangers and share Outreach Program.
Office Outreach, must visit offices and promote our services, during Brokerage Office meetings Schedule Broker/Managers sit down appointments and offer, membership, outreach, training, benefits.
Provide AE a bi-weekly offices contact count, Business Cards, Follow up emails Broker Update (every two weeks) Materials, Broker Related, MLS and C.
A.
R.
Risk Management Issues information.
Ideally created by CANVA.
Provide AE with a draft prior to sending out.
Maintain a Monthly Excel of scheduled training/visit.
Report Departmental statistics to Board of Directors on monthly basis.
*Analyze and identify needs of agents, Brokerages that could be serviced by RSR.
* Develop and maintain strong relationships with brokers and office managers.
*Events and Support*- Event Team member support for Installation & Top Producer Awards Golf, as needed.
Women Power! as needed.
Annual REALTOR® Appreciation Picnic, Liaison Annual Affiliate Appreciation event, Liaison *MLS Support * Answer MLS calls, Return MLS voicemails.
Assist walk-ins with MLS questions or concerns.
Assist members with usernames and passwords.
Walk agents through the process of inputting a listing and explain to them what certain fields are required.
Have a clear understanding of CRMLS Rules and Regulations and the CRMLS Citation Policy Provide a report during team management meetings.
Assist members with certain CRMLS Additional Products and Resources Attend MLS webinars, upon approval from Supervisor.
*Members Services Support* During Billing season and other times, a high volume of inbound calls for dues payments and renewals.
Enter payments received by mail (very high volume in December and January) Greet Members at the counter, friendly, professional matter, Ask members “how can we help you today” Assist, with basic with new enrolling and reinstate fees.
Transfer member to Membership Supervisor if (when) needed.
Provide members with information to assist new agents/affiliates with benefits and access to their account(s) with us.
Promote participation to RAF and HAF Issue Supra services to members Assist members in obtaining Key Authorization code.
Assist members to register for events/classes and or process registration cancellations.
Count daily cash balance in register and update Excel Log.
Process renewal, monthly plan payments Provide basic MLS and Education Support Help at the counter/desk with any walk-ins Education Member and Staff Support Assist members with enrolling into a class, class cancelations.
Assist members with 45-hour renewal questions.
Assist members with Code of Ethics tracking.
Event Member and stuff Support Help set up auditorium for class/events/marketing meetings/coffee.
Assist with clean up cleaning.
Provides set up and tear down for Board of Director meetings*,* Room Rentals Help members resolve compliance or billing issues.
Help the team by answering questions, providing training, and promoting collaboration.
Create RAPATTONI batches on the first of the month.
*Phone Support* Support assisting with incoming calls Retrieve messages from general mailbox (forward calls accordingly) Identify member needs and transfer call to the appropriate person Provide answers based on experience, knowledge, and abilities Assist with Supra Authorization Codes Process renewal, monthly plan payments Holiday Phone recording Departmental Member Engagement walk-in and Phone monthly Statistics *Member Benefits * Promote to members C.
A.
R.
, NAR, CRMLS and Local Association Member Benefits offerings.
*KNOWLEDGE, SKILLS AND ABILITIES:* Knowledge of the real estate office and role of the Realtor, Broker, and Affiliate Knowledge of organized real estate and the role of the trade association Excellent customer service skills and professional demeanor in dealing with members.
Ability to adhere to budgets and abide by contracts.
Ability to produce and meet timeline, schedule, milestones.
Ability to work cooperatively with team members.
Adaptable, respectful, problem solving, innovative, and judicious.
Proficiency in Windows, Microsoft Office, and database management Professional appearance and tact Ability to manage time efficiently and meet deadlines with minimal supervision.
Possess flexibility and aptitude to prioritize workload.
*WORK ENVIRONMENT: * This position primarily operates in a professional office environment at the association offices or at the Broker members’ facilities and other venues where classes will be offered by the association.
This position routinely uses standard office equipment such as computers, phones, photocopiers, and projectors.
The noise level is usually moderate.
This position may require working some evenings.
*ESSENTIAL JOB FUNCTIONS: * The employee must occasionally lift and move up to 10 pounds.
In addition, while performing the duties of the job, the employee will be expected to sit at periods of a time, engage in conversations in a professional manner, walk, provide direction (verbal and nonverbal), and stand at periods of a time.
Reasonable accommodations will be made available to facilitate disabled individuals to perform the essential job functions.
This job description reflects management’s assignment of essential functions and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Job Type: Full-time Pay: From $19.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Health insurance * Paid sick time * Paid time off Compensation package: * Bonus opportunities * Hourly pay * Yearly bonus Schedule: * Monday to Friday * Weekends as needed Work Location: In person