Community Manager II

Job Title: Community Manager Unit Count: Manufactured Housing over 400 units Classification: Exempt On-site / Corporate Office: Onsite Direct Supervisor: Asset Manager Company Overview: Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly.
Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth, TX and San Antonio, TX Westland is headquartered in Long Beach, CA and believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve.
Our company values are Family, Opportunity, Commitment and Results.
Come and join the Westland team where growth is key! Position Brief: The Community Manager II oversees the daily operations of a large Park (over 400 units), onsite rentals, and the Community including, but not limited to, managing financial matters, handling resident relations, coordinating maintenance work, enforcing leases, and preparing performance reports.
They manage the activities of the entire on-site staff and coordinate available resources to effectively and successfully accomplish financial and operational objectives as set forth by Westland Real Estate Group’s vision.
MHC Manager should be able to sell units with our affiliated Dealership, Willow Tree, maintain inventory units, tag expenses appropriately and assist with the sales process.
Experience: Position prefers 5-7 years experience of customer service, preferable in Property Management and Maintenance Complete Proficiency in G-Suite, Adobe, MS Word, MS Excel and MS Outlook a must, Yardi or similar property Management softwares Knowledge of operating standard office equipment Excellent communication skills – written and verbal Work independently in a dynamic environment Ability to prioritize projects and strong problem solving skills Good research skills and attention to details Education: High School Diploma or equivalent required Associate Degree, or real estate education - preferred Occupational License for MH Sales - must (and can be obtained within 90 days) Personal Competencies: Ability to understand financial and operations goals and operationalize processes to achieve goals Professional appearance and attitude Customer Service oriented Detail-oriented Ability to lead and motivate others Strong communication skills Exceptional organizational skills Basic Marketing knowledge Ability to learn technology (system and programs) quickly Flexible Resourceful Job Duties and Responsibilities: Maintain accurate records of all community transactions and submit on a timely basis (ex: rent rolls, delinquency reports, move-in/move-outs, etc.
).
Set team and individual performance goals; weekly, monthly and annual and conduct meetings to communicate goals and provide support to accomplish goals Supervise and motivate team members to achieve operational goals; provide ongoing feedback as well as formal and informal performance evaluation, facilitate performance management for under performance up to and including terminations of employment if warranted Train large teams (more than 5 employees); provide new orientation, instructions on procedures and guidelines and safety standards Work independently on contracts with vendors and contractors; approve large scale deals Work independently with government agencies, cities, pulling permits, inspections and correspond with insurance, dealers, law enforcement, etc Audits team members work to ensure quality and adherence to standards Manage team time keeping; review, correct and approve timesheets Maintain awareness of industry laws, standards and regulations as well as market/industry conditions and trends via trade publications, professional organizations, etc.
Conduct sales of new and used Manufactured Homes and RVs.
Process applications, maintain publications and ads, and conduct shows and move-ins.
Implement and enforce policies/procedures Oversee collecting of rent in a timely manner according to business standards Oversee leasing activities to achieve occupancy standards; advertise available units using a variety of media and promotional materials, plan events to generate traffic, post ads on digital and print media, enter guests and leads in the system.
Manage prospects screening and processing process; including generating reports, evaluating residents standing, assessing rental rates, determine rent adjustments and concessions, and negotiate incentive offers and adhere to the renal criteria Communicate with Marketing Department periodically to obtain advertising information and order materials and assure all adheres to the Branding guidelines Generate necessary legal action, notices (7-day, 3/60-day notices, 14-day notices) documents and process in accordance with State Law and Westland Real Estate Group’s guidelines Oversee vendor/contractor work; communicate with vendors regarding work schedule, work quality and billing; maintain a collaborative relationship Physically walk and inspect the community and check vacant apartments on a regular basis (Gas, Electric, Water, Fire Hydrants, HCD Compliance, etc.
) Conduct inspections of units as appropriate (semi annual and annual); inspect with residents as required to assess apartment conditions Encourage positive resident relations; plan and conduct resident appreciation activities Enforce occupancy policies and procedures by identifying violations and addressing violators Draft and review budget, bid comparisons, vendor vetting criteria, materials princess and monitor work upon start until completion including progress reports, and payments.
Oversee maintenance and repairs including managing inventory and aging of work orders to maintain alignment with business standards Assure quality and quantity of market ready Homes and Rentals Meet with Maintenance Supervisor daily to discuss schedules and maintenance activities and Mobile Maintenance usage and accuracy trends Report all liability and community incidents to Asset Manager immediately Stay on top of all employee related matters with the Asset Manager and HR Team, complete all necessary personnel related paperwork, approve timecards, monitor Over Time and ensure labor allocations are accurate for each pay period.
Ensure that all workers’ compensation claims are reported and proper paperwork is completed Accomplishes financial objectives; set market rents, formulate annual budgets and income projections, schedule expenditures; analyze variances and initiate corrective action to meet budget Maintain records and submit required reports to leadership as appropriate (daily, weekly, monthly) Attend scheduled management meetings Special projects and other duties as assigned Benefits: Westland takes pride in its team members and proudly offers the following benefits: Medical (dependent coverage options as well) Dental (dependent coverage options as well) Vision (dependent coverage options as well) Life Insurances (dependent coverage options as well) Short Term Disability Insurance Long Term Disability Insurance 401K with employer matching 6 Sick Days a year 10 Vacation Days a year to start Paid Holidays Rent Discounts and More! This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
Westland Real Estate Group is an equal opportunity employer.